Refund Policy

1. Overview

This Refund Policy applies to paid Stairs Calculator Pro subscriptions purchased on stairscalculator.net. Our goal is for you to be satisfied with your purchase, and we handle refund requests fairly and promptly.

2. 14-Day Money-Back Guarantee

If you are not satisfied with a Pro subscription, you may request a full refund within 14 days of your initial purchase. Refunds requested within this period are granted without hassle. This guarantee applies to your first purchase of a plan.

3. Subscription Renewals

Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled beforehand. Renewal charges are generally non-refundable, but if you were charged for a renewal you did not intend to keep, contact us within 7 days of the renewal date and we will review your request in good faith.

4. How to Request a Refund

To request a refund, email us at contact@stairscalculator.net with the email address used for the purchase and your order or receipt number. We aim to respond to all refund requests within 2 business days.

5. How Refunds Are Issued

Approved refunds are returned to the original payment method through our authorized payment processor and reseller of record. Depending on your bank or card provider, it may take 5–10 business days for the refunded amount to appear on your statement.

6. Cancellations

You can cancel your subscription at any time. When you cancel, you keep Pro access until the end of your current paid billing period, after which the subscription will not renew. Cancelling stops future charges but does not, by itself, trigger a refund for the current period.

7. Free Tools

The core stair calculators on stairscalculator.net are free to use and do not require payment. This policy applies only to optional paid Pro subscriptions.

8. Contact

For any questions about this Refund Policy, please contact us. See also our Terms & Conditions and Pricing.